Security
Security is fundamental to everything we build. Your data is protected with enterprise-grade security practices and infrastructure.
Our Security Approach
🔒 Encryption
All data is encrypted both in transit and at rest using industry-standard encryption protocols. Your conversations and configurations are protected at all times.
✅ Compliance
We comply with major data protection regulations including GDPR and CCPA. Enterprise customers can access additional compliance documentation.
🛡️ Infrastructure
Our platform runs on secure, reliable cloud infrastructure with built-in redundancy and protection against common threats.
Data Protection
Your Data Belongs to You
All conversation data, user information, and configurations you create belong entirely to you. We act as a data processor on your behalf—we never share, sell, or use your data for other purposes.
- Complete data ownership
- Export your data anytime
- Delete data on request
- No training AI models on your data without permission
Data Isolation
Your data is completely isolated from other customers. We maintain strict separation to ensure your information remains private and secure.
Data Retention
You control how long conversation data is retained. Configure retention policies that match your business and compliance requirements.
Infrastructure & Network Security
Cloud Infrastructure
ilq.ai runs on enterprise cloud infrastructure with:
- Multi-region deployment for reliability
- Automatic failover and disaster recovery
- Regular security updates and patching
- DDoS protection and threat mitigation
Access Controls
Strong access controls protect your account:
- Multi-factor authentication available
- Role-based permissions for team members
- Audit logs for all account activity
- SSO integration for enterprise customers
Application Security
Secure Development
We follow security-first development practices, including code reviews, automated security testing, and regular security audits.
Input Validation
All user inputs are validated and sanitized to protect against common vulnerabilities like XSS, CSRF, and injection attacks.
API Security
Our APIs include rate limiting, request validation, and secure authentication to prevent abuse and unauthorized access.
Compliance & Regulations
GDPR Compliance
Full compliance with EU data protection regulations:
- Data Processing Addendum available
- Right to access, rectify, and erase data
- Data portability support
- Privacy by design principles
CCPA Compliance
California Consumer Privacy Act compliance:
- Transparent data disclosure
- We never sell your data
- Data deletion requests honored
- No discrimination for privacy rights
Enterprise Compliance
Additional compliance options for enterprise customers:
- HIPAA compliance (healthcare)
- SOC 2 reports
- Custom compliance requirements
- Dedicated support for compliance needs
Data Residency
Control where your data is stored:
- Multiple region options
- EU data residency available
- Custom deployment options
- Compliance with local data laws
Monitoring & Response
Security Monitoring
We continuously monitor our systems for security threats:
- Real-time threat detection
- Automated security alerts
- Regular security audits
- Proactive vulnerability management
Incident Response
We maintain a formal incident response plan:
- Dedicated security team
- Clear escalation procedures
- Timely customer notification
- Post-incident reviews and improvements
Security Best Practices
Help keep your account secure:
Account Security
- Enable multi-factor authentication
- Use strong, unique passwords
- Review team member access regularly
- Monitor audit logs
Implementation Security
- Keep API keys secure
- Use HTTPS for all embeddings
- Validate event origins
- Follow integration guidelines
🚨 Report a Security Issue
If you've discovered a security vulnerability, please report it responsibly. We take all security reports seriously and will respond promptly.
We aim to acknowledge reports within 24 hours and provide regular updates as we investigate and address issues.