Privacy Policy

1. Information You Provide Directly

We collect information you provide when you:

• Create an Account: Name, email address, company name, password
• Use Our Services: Conversation content, configuration settings, customization preferences
• Contact Us: Name, email, phone number, message content
• Subscribe to Communications: Email address, communication preferences
• Make Payments: Billing information (processed by third-party payment processors)

2. Information Collected Automatically

When you use ilq.ai, we automatically collect:

• Usage Data: Pages visited, features used, time spent, conversation metrics
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location (city/country level) based on IP address
• Cookies and Similar Technologies: See our Cookie Policy below
• Log Data: Server logs, error reports, performance data

3. Information from Third Parties

We may receive information from:

• Authentication Providers: If you use SSO (Google, Microsoft, Okta, etc.)
• Integration Partners: CRM, calendar, payment processor data (with your permission)
• Analytics Services: Aggregated usage statistics

4. End-User Conversation Data

When your end-users interact with widgets you've deployed:

• Conversation messages and responses
• Form inputs and data collected through conversations
• Voice recordings (if voice features enabled)
• Session metadata (timestamps, duration, outcome)

Note: This data belongs to you (our customer). We process it on your behalf as a data processor. See "Data Ownership" section below.