Help Center
Find answers to common questions about getting started with ilq.ai.
Getting Started
How do I create my first conversational widget?
Sign up, create a new space in your dashboard, and copy the embed code. Paste it into your website and your widget appears immediately. From there, customize the experience in your dashboard.
View documentation →How long does setup take?
Basic setup takes less than a minute. Customizing your conversation flows and branding depends on your specific needs, but most customers have a working widget within their first session.
Can I customize the appearance?
Yes. All styling is controlled from your dashboard—colors, fonts, positioning, and more. Changes take effect immediately without touching your website code.
Integration
Does ilq.ai integrate with other tools?
Yes. ilq.ai works with popular CRM systems, calendar tools, payment processors, and communication platforms. Contact us to discuss your specific integration needs.
Can I use it with my existing website?
Absolutely. The embed code works with any website platform—from static HTML to modern frameworks like React, Vue, or Angular. No backend changes required.
Customization
How flexible is conversation design?
Very flexible. You can design linear flows, branching conversations, or completely open-ended interactions. The platform adapts to your approach, whether you're guiding users step-by-step or letting them explore freely.
Can I add custom components?
Yes. Beyond text, you can embed forms, calendars, data visualizations, and other interactive components. For advanced customization, contact us about custom component development.
Analytics & Insights
What analytics are available?
Your dashboard provides insights into conversation outcomes, user engagement patterns, completion rates, and friction points. Focus on what matters most: whether conversations achieve your desired outcomes.
Can I export conversation data?
Yes. You can export your conversation data and analytics from the dashboard. All your data belongs to you—we just process it on your behalf.
Troubleshooting
Widget doesn't appear on my page
Check these common issues:
- Verify the embed code is correctly pasted in your HTML
- Ensure your space is active in the dashboard
- Check browser console for any error messages
- Disable any ad blockers that might interfere
Still having issues?
Contact our support team with details about your setup. We're here to help you get up and running quickly.
Pricing
How does outcome-based pricing work?
You only pay when conversations achieve meaningful outcomes. The pricing tier depends on the value of each outcome:
- Browse: Free for read-only interactions
- Lead: When you capture contact information
- Qualified: When users book meetings or show strong intent
- Sale: When transactions complete
No monthly minimums, no per-message fees, no per-user charges.
What counts as an outcome?
You define what success looks like for your conversations. Configure outcome triggers in your dashboard based on what information is collected or what actions users complete.
Is there a free tier?
Yes. Browse outcomes are always free, and we offer a generous free tier for getting started. Check our pricing page for current limits.